How-to: Clear the Cache Partition, Master Reset and Boot in Safe Mode – Samsung Galaxy Note 3

Clearing the Cache Partition:



Assuming that your phone does not work correctly but you don't wish to lose personal data by master resetting it, you can try to wipe the cache partition. To do so:

1. Turn off your smartphone


2. Press and hold the "Volume Up", "Home" and "Power" buttons at the same time


3. Once the "Galaxy Note 3" logo appears on the screen, release the "Power" button but continue to hold the "Volume Up" and "Home" keys pressed


4. After the "Android System Recovery" screen appears, release the "Volume Up" and "Home" buttons


5. Press the "Volume Down" button to highlight "Wipe cache partition"


6. Press the "Power" button to select the highlighted option


7. Highlight "reboot system now", then press "Power" to restart the smartphone

Master Reset



WARNING! Master resetting your smartphone will result in loss of personal data stored on the handset's internal storage, including downloaded content, ringtones, apps, contacts and apps. NOTE: data stored on the SIM and SD cards are not going to be deleted.



Master Resetting your Smartphone via the Settings Menu:

1. If necessary, back up your data. (Click this link if you need to learn how to perform a backup)


2. While on the home screen, press the "Menu" button


3. Select "Settings"


4. Go to the "General" tab


5. Tap "Back up and reset"


6. Tap "Factory data reset" and then tap "Reset device"


7. If prompted, enter your PIN or password and then tap "Continue"


8. Tap "Delete all"

Master Resetting Using Hardware Keys:



In case your smartphone is freezing up during the booting process and you can't reset it through the settings menu, then you can do so using the hardware keys.

1. Back up the data if necessary. (Click this link to learn how)


2. Turn off your smartphone


3. Press and hold the "Volume Up", "Home" and "Power" buttons at the same time


4. Once the "Galaxy Note 3" message appears on the screen, release the "Power" key but continue to keep the other two buttons pressed


5. Once the "Android System Recovery" screen pops-up, release the "Volume up" and "Home" buttons


6. Press the "Volume down" button to highlight the "wipe data / factory reset" option


7. Press the "Power" button to confirm your selection


8. Navigate to "delete all user data" by using the "Volume down" button


9. Press the "Power" button to select and start the master reset


10. Once the resetting process is complete, highlight "Reboot system now" and press the "Power" button to restart your device

Safe Mode



Safe mode allows you to turn on your smartphone with all the third-party applications disabled. In case you have installed an application that now prevents you from starting your smartphone, then you can boot in safe mode and uninstall the problematic app.



Booting up in Safe Mode:

1. With the device turned off, press and hold the "Power" button


2. Once the "Galaxy Note 3" logo appears, release the "Power" button and then immediately press and hold the "Volume down" button


3. Continue to hold the "Volume down" button until the device finishes restarting


4. Once the handset boots up, the text "Safe mode" should be displayed at the bottom-left corner of the screen. You can now release the "Volume down" button


5. To uninstall an app, press the "Menu" button while viewing the home screen


6. Tap "Settings"


7. Go to the "General" tab


8. Tap "Application manager" and go to the "Downloaded" screen


9. Select the desired application, tap "Uninstall" > "OK"

Disabling Safe Mode:

1. Press and hold the "Power" button


2. Tap "Restart" and allow your device to boot up normally

via Forums de téléphone cellulaire (en français) http://cellphoneforums.net/fr/samsung-galaxy/t365279-effacer-la-partition-de-cache-master-reset-et-d%C3%A9marrage-en-mode-sans-%C3%A9chec-samsung-galaxy-note-3-a.html